You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
If you are buying alcohol for someone else the recipient also has to be 18 or older.
Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
If we are unable to fulfil your entire order for any reason and we have to replace items – the items will be swapped and you will be notified via contact email address provided on your order about the changes.
We will always replace items of similar value/size/type. If there are more than 3 items that we cannot fulfil, we reserve the right to delay your order and contact you for further instructions.
If you have placed an order for any items on a Pre-Order basis, please ensure that you make a note of the targeted dispatch date. This date might be subject to change however. If there are any delays on pre-ordered items we will contact you immediately to give a new estimate.
If we feel that your order has been placed with the intention of reselling the beer at a higher price your order will be cancelled.
This platform is a retail sales outlet for the public to purchase our beers. This is not a wholesale platform. We cannot provide invoices for orders placed on this website. All orders will be sent a digital receipt of purchase.
Standard Returns Policy
If goods are being returned to Conwy. they must be returned in their original packaging, within 14 days of purchase. You will be refunded, minus shipping costs, once the goods are received by our warehouse.
If the return concerns damaged or faulty goods, please see below.
Contact us at email@example.com if you would like to return any product.
Faulty or Damaged Items
If there is a problem with your order or items are faulty, you must inform firstname.lastname@example.org within 30 days of receipt of the order to obtain a refund. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do our best to assist you.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us to arrange re-deliver or a full refund or credit.
We cannot accept responsibility for delivery failure if you provide an incorrect address, post code or telephone number.
Please check this information when placing your order.
This does not affect your statutory rights.
If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 14 days of the purchase, provided the incorrect item is returned to us in an unworn, saleable condition with all tags still attached. If no replacement is available, please see our returns policy above.
Taxes and Other Charges
As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.
These terms and conditions do not affect your statutory rights.